Website feedback
Here are the guidelines for providing feedback:
1. Be Specific: When giving feedback, try to be as specific as possible. Instead of saying, "I don't like this," explain what exactly you don't like and why. Specific feedback is more actionable.
2. Use "I" Statements: Frame your feedback using "I" statements, such as "I found it difficult to navigate the website," rather than "The website is confusing." This approach focuses on your experience rather than making judgments.
3. Balance Positives and Negatives: If you have both positive and negative feedback, provide a balanced view. Highlight what's working well before addressing areas for improvement.
4. Offer Constructive Suggestions: When pointing out issues or problems, offer constructive suggestions for improvement. This can be more helpful than just pointing out flaws.
5. Consider the Audience: Think about who your feedback is intended for and tailor your message accordingly. What may be relevant and useful feedback for a website may differ from feedback for a colleague or a service provider.
6. Be Respectful and Courteous: Maintain a respectful and polite tone in your feedback. Even if you have criticisms, they can be expressed respectfully. Avoid using offensive or inflammatory language.
7. Prioritise Important Issues: If you have multiple points of feedback, prioritise them based on importance. Start with the most critical issues before addressing minor concerns.
8. Provide Examples: If possible, offer examples to illustrate your points. This can help clarify your feedback and make it more actionable.
9. Consider the Timing: Consider when and how you provide feedback. Some feedback may be best given privately, while others may be suitable for a public forum or a group discussion.
10. Follow Up: If you receive feedback in response to your comments, be open to further discussion and clarification. Effective feedback often involves a back-and-forth conversation.
11. Be Mindful of Your Tone: In written feedback, your tone may not always be apparent. Be careful with the choice of words and punctuation to ensure your tone matches your intention.
12. Use Feedback Templates: For formal or structured feedback, consider using templates or forms that guide you through providing specific information.
13. Proofread: Before sending or submitting feedback, take a moment to proofread your message to ensure clarity and accuracy.